Return Policy

Return Policy:

U.S. online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 7 days of the delivery date.
U.S. Online purchases may also be returned to a SkinLocal location for store credit only.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.

Please note as well that all returns are subject to validation and approval by SkinLocal and that SkinLocal reserves the right to limit or refuse a return, in its sole discretion.

Sales are final on all tools, tools, gift cards and sale/promotional items.

All shipping and duty charges are non-refundable. Any shipping or duty costs are at your expense for any items returned by mail.

RETURN IN THE MAIL

To return your order in the mail, please send an email to shop@theskinlocal.com with your order number & reason for return. Once approved, we will provide you with instructions for shipping your return back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund.

If approved, your refund will be processed back onto the original method of payment.

Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

RETURN IN-CLINIC

Bring your original invoice or order confirmation email along with the item(s) you would like to return to the SkinLocal Clinic. All items must be in their original packaging and have original tags attached (if applicable)

Be sure to bring valid photo identification and the original method of payment for verification purposes. Your return will be issued back in the form of a SkinLocal credit.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.
Please note as well that all returns are subject to validation and approval by SkinLocal and that SkinLocal reserves the right to limit or refuse a return, in its sole discretion.

Sales are final on all tools + brushes, gift cards and sale/promotional items.

You May Not Receive A Refund If…

If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.

OUT OF STOCK ITEMS

At SkinLocal, our constant goal is to ensure our website is always current. However, occasionally, due to high demand, an item may become unavailable or out of stock. Should this occur, our team will promptly reach out to you via email to verify if you would like to proceed with a partial shipment and inform you about the expected arrival time of the requested product. Alternatively, our team will gladly assist you in finding a suitable replacement item. Additionally, you have the option to sign up for notifications on specific product pages to be alerted when the product is back in stock.

DAMAGED ITEMS

If you receive a product from us that appears to be damaged, please accept our apologies and contact us immediately at shop@theskinlocal.com and we will work to resolve the issue for you.